Shipping Policy

Rinsons Health Care (RB Homoeo Shop)
Last updated: 06/10/2026

We deliver genuine homoeopathic products across India with careful packing and reliable courier partners. Please read how our ordering and dispatch process works before you place an order.

1. How We Work: Procurement on Order

RB Homoeo Shop is not a stockist. We offer a catalogue of 7,000+ Indian and German homoeopathic products, and keeping all of them in physical stock is not practical. Instead, we procure items from authorised dealers and distributors on a daily basis, against customer orders. This lets us offer a wide range of products, including potencies and brands that smaller shops don’t carry.

Because of this, stock shown on the website is indicative only and does not mean the item is physically available with us at that moment. Some items are ready to dispatch right away, while most are procured within 24-48 hours of your order. A few items depend on supplier stock and may take longer. Section 3 explains the timelines, and Section 4 explains how cancellation works once an item has been ordered for you.

2. Order Stages

• Order Received: you place the order and, for prepaid orders, complete payment. This is a purchase request.
• Order Confirmed: we confirm your order (for COD orders, after verification) and either have the items available or have placed them for procurement with our supplier. We will notify you by WhatsApp, SMS or email.
• Dispatched: the order is handed to the courier and tracking details are shared.

3. Dispatch Timelines

These are estimates, not fixed commitments. If an item in your order falls in the longer category, or a popular item runs out of stock with our suppliers, we will inform you.

If we cannot supply an item within [15] working days of order confirmation, or it is permanently unavailable, you may choose to wait, accept a substitute (only with your approval), or cancel that item for a full refund to your original payment method within [7] working days.

4. Cancellation Linked to Procurement

• Before procurement is placed: you may cancel at no charge, for both prepaid and COD orders. Prepaid orders are refunded in full.
• After procurement is placed: the item has been purchased from our supplier specifically for your order. We will tell you when this happens, and the item can no longer be cancelled, except where we are unable to supply it. Where we agree to a late cancellation, a handling charge of [X]% may apply.

Full details are in our Return, Refund & Cancellation Policy.

5. Split Shipments

If some items take longer, we may dispatch the available items first and send the rest as soon as they arrive. We do not charge any additional shipping when the split is caused by procurement or stock delays on our side. You may also ask us to hold the order and send everything together. Each shipment is tracked separately. [COD fee: state here whether it applies once or is waived on the second shipment.]

If you refuse the second shipment, it is treated as a refusal/RTO case for that part (see Section 9).

6. Delivery Partners

Orders are shipped through third-party courier partners such as Delhivery, Shiprocket and Trackon. Tracking details are shared after dispatch. Once the courier has the parcel, delivery is managed by the courier. We help with coordination but do not control courier operations.

7. Delivery Timelines

Delivery timelines are estimated working days, not calendar days, and exclude Sundays, holidays and courier non-operational days.

We do not guarantee date-specific, time-specific or urgent delivery. Any delivery preference you share is treated as a request, not a commitment. An order delivered within the estimated timeframe is considered successfully fulfilled. If you need an item by a specific date, please contact us before ordering.

8. Delivery Delays and External Factors

Delivery may be delayed by:

• An incorrect or incomplete address
• An invalid or unreachable contact number
• Customer unavailability at delivery
• Failed OTP verification
• Courier operational delays
• Weather, strikes or regional disruptions

Such delays are outside our control. A delay in transit by itself does not entitle you to compensation, but if your parcel is lost or cannot be delivered, please contact us. We will work with the courier and resolve it as per our Return, Refund & Cancellation Policy.

9. Refusal, Failed Delivery and RTO

A shipment that is refused, not accepted, or returned because of incorrect details or unavailability is treated as Return to Origin (RTO).

• Refusing delivery is not a cancellation of the order.
• A delivery attempt is considered service utilised.
• Cancelling delivery with the courier does not cancel the website order.

Refunds in RTO cases follow our Return, Refund & Cancellation Policy, including deductions for forward shipping, return shipping and handling.

10. Re-shipping Charges

Re-shipping is chargeable where it results from a customer-side reason, including:

• Incorrect order selection by the customer
• Address or contact issues
• Failed OTP verification
• Customer refusal or RTO
• Replacement requests that are not covered by a valid claim

Charges may include forward shipping, return (RTO) charges, and packaging and handling costs. Re-shipping is processed after payment of the applicable charges. Re-dispatch of RTO orders is subject to the conditions in our Return, Refund & Cancellation Policy.

11. Customer Responsibility

Please provide:

• An accurate delivery address
• A valid and reachable contact number
• Correct order details

Failure to do so may result in delivery failure, delay or return.

12. Prepaid Orders

Prepaid orders follow the same order stages described in Section 2. By paying in advance, you agree to the dispatch timelines and the procurement-linked cancellation terms in Sections 3 and 4.

13. Liability After Dispatch and Parcel Check

Once an order is handed to the courier, transit and delivery scheduling are managed by the courier. We will assist you with tracking and coordination.

Check on delivery. Each parcel carries a notice printed on the outside, explaining how to claim for missing, broken, wrong or damaged items. Please record an uncut video while opening the parcel, as described in our Return, Refund & Cancellation Policy. We will assist with any valid claim, including coordination with the courier.

14. Product Expiry and Shelf Life

All products are supplied within valid expiry. Remaining shelf life varies by batch, and products within expiry are not considered defective. If you need a specific expiry window, please request it before ordering.

15. Policy Acceptance

By placing an order, you confirm that:

• You have read and accept this policy, along with our Return, Refund & Cancellation Policy and Terms of Service
• Dispatch and delivery timelines are estimates, not guarantees
• Refusal to accept delivery is treated as RTO

16. Support

📧 care@rbhomoeoshop.com |