Shipping Policy
Rinsons Health Care (RB Homoeo Shop)
We aim to ensure safe packaging and reliable delivery of authentic OTC homeopathy products across India. However, shipping and delivery are subject to operational and logistical factors beyond our direct control.
1. Order Processing & Dispatch
- Orders are processed after successful confirmation and verification.
- Dispatch timelines depend on stock availability, internal processing, and operational conditions.
- Some products may require procurement from suppliers, which may delay dispatch.
📌 Important:
- Same-day, next-day, or fixed-date dispatch is not guaranteed.
- Delay in dispatch due to stock availability, procurement, or internal processing does not qualify for cancellation or refund.
Cash on Delivery (COD) orders are dispatched only after confirmation.
2. Delivery Partners
Orders are shipped through third-party courier partners such as Delhivery, Shiprocket, and Trackon.
- Tracking details are shared after dispatch.
- Once handed over, delivery is managed entirely by the courier partner.
We assist in coordination but do not control courier operations.
3. Delivery Timelines
- Delivery timelines are estimated working days, not calendar days.
- Working days exclude Sundays, holidays, and courier non-operational days.
📌 We do not guarantee:
- Date-specific delivery
- Time-specific delivery
- Urgent or fixed-slot delivery
Any delivery preference shared by the customer is treated as a request only, not a commitment.
4. No Time-Based Delivery Guarantee
- Deliveries may occur at any time during courier working hours.
- Orders delivered within the estimated timeframe are considered successfully fulfilled.
📌 Delays or time variations do not qualify for:
- Cancellation
- Refund
- Compensation
5. Delivery Delays & External Factors
Delays may occur due to:
- Incorrect or incomplete address
- Invalid or unreachable contact number
- Customer unavailable at delivery
- Failed OTP verification
- Courier operational delays
- Weather, strikes, regional disruptions
Such delays are beyond our control and do not qualify for refund or cancellation.
6. Customer Responsibility
Customers must provide:
- Accurate delivery address
- Valid contact number
- Correct order details
Failure to do so may result in delivery failure or return.
7. Refusal, Failed Delivery & RTO
If a shipment is:
- Refused at delivery
- Not accepted
- Returned due to incorrect details or unavailability
It will be treated as Return to Origin (RTO).
📌 Important Clarifications:
- Refusal to accept delivery is not cancellation of order
- Delivery attempt is considered service utilized
- Courier-level cancellation does not cancel the website order
8. Re-Shipping Charges
Re-shipping is chargeable in all cases.
This includes:
- Incorrect order selection by customer
- Address/contact issues
- Failed OTP verification
- Customer refusal
- RTO cases
- Replacement requests
Charges may include:
- Forward shipping cost
- Return (RTO) charges
- Packaging and handling costs
📌 Re-shipping will be processed only after payment of applicable charges.
9. Prepaid Orders – Important Disclaimer
- Prepaid orders are processed on a best-effort basis.
- Dispatch delays due to stock or operations do not qualify for cancellation.
By placing a prepaid order, the customer agrees to wait for a reasonable processing period.
10. Liability After Dispatch
Once an order is handed over to the courier:
- Delivery is managed by the courier partner
- We are not liable for transit delays, routing issues, or delivery scheduling
However, we will assist in tracking and coordination.
11. Product Expiry & Shelf-Life
- All products are supplied within valid expiry
- Remaining shelf life may vary by batch
Products within expiry are considered compliant.
Customers must request expiry details before ordering if required.
12. Policy Acceptance
By placing an order, the customer confirms:
- Delivery timelines are estimates, not guarantees
- Courier delays do not entitle cancellation or refund
- Refusal to accept delivery is treated as RTO
- This policy is binding along with Return & Refund Policy
13. Support
For assistance:
