Return, Refund & Cancellation Policy

Rinsons Health Care (RB Homoeo Shop)
Last updated: 06/10/2026

We supply genuine homoeopathic products, which are medicines and consumable health products. For hygiene and safety reasons, returns are limited, but we are committed to fair cancellation, clear refunds, and quick resolution when something goes wrong on our side. This policy works together with our Shipping Policy and Terms of Service.

Please order only when you genuinely need the product. If you need an item by a specific date or with a specific shelf life, contact us before ordering or mention it at checkout.

1. Policy Acceptance

By placing an order, you confirm that you have read and accepted this policy, our Shipping Policy and our Terms of Service.

2. How Orders Work (Summary)

We are not a stockist. We procure most items from authorised dealers on a daily basis, against customer orders (see Shipping Policy, Section 1). An order moves through three stages: Order Received, Order Confirmed (items available or placed with our supplier), and Dispatched (see Shipping Policy, Section 2). Your cancellation rights depend on which stage your order has reached.

3. Cancellation

3.1 Before procurement is placed

You may cancel at no charge, for both prepaid and COD orders. Prepaid orders are refunded in full. To cancel, contact us as early as possible by WhatsApp or email, quoting your order number.

3.2 After procurement is placed

Once we have ordered an item from our supplier against your order, we will let you know. From that point the item is purchased specifically for you and cannot be cancelled, except where we are unable to supply it.

Where we agree to a late cancellation request, a handling charge of 10% of the item value may apply, and the balance will be refunded.

3.3 After dispatch

Once an order is dispatched, cancellation is not allowed. Refusal at delivery is treated as RTO (Section 5).

3.4 Where we cannot supply

If an item is unavailable or cannot be supplied within [15] working days of order confirmation, you may choose to wait, accept a substitute (only with your approval), or cancel that item. If you cancel, you receive a full refund within [7] working days, to your original payment method. This applies to prepaid orders. COD orders have nothing to refund because nothing has been paid.

3.5 Split shipments

If your order is split under Shipping Policy Section 5, cancellation rules apply to each item separately. Items not yet procured can be cancelled free of charge, while items already dispatched or procured follow Sections 3.2 and 3.3. Additional shipping for the second shipment is not charged when the split is caused by us.

4. Prepaid Orders

Prepaid orders are confirmed purchase requests and are processed in the stages described in Section 2.

  • You may cancel free of charge until procurement is placed (Section 3.1).
  • Dispatch timelines are as given in Shipping Policy Section 3. A delay within those timelines is not a ground for cancellation.
  • If we cannot supply an item within [15] working days, you are entitled to a full refund (Section 3.4).

5. Refusal at Delivery and RTO

If you refuse delivery, cancel delivery with the courier, are unavailable, or the parcel returns because of an incorrect address or failed delivery, it is treated as Return to Origin (RTO) and not as a cancellation.

  • Refusing delivery is not a cancellation of the order, and cancelling with the courier does not cancel the website order.
  • Orders returned for these reasons are not eligible for a full refund.
  • A refund, if approved, is processed only after the product is received back in usable, sealed condition.
  • Forward shipping, return shipping and handling charges are deducted from the refundable amount.

5A. Re-dispatch of RTO orders at customer request

An RTO order may be considered for re-dispatch only if you request it within 60 days of the original order date.

  • Re-dispatch is not automatic and requires our approval.
  • The product must be available when the request is received.
  • You must pay the applicable re-shipping, RTO, packaging and handling charges, as communicated by us.
  • If the price has increased since the original order, you must pay the difference.
  • If the product is unavailable, discontinued or cannot be procured, re-dispatch may not be possible.
  • The re-dispatched product will be from the current batch, with the current expiry, packaging and price.
  • Any specific batch, expiry, brand or shelf-life requirement must be confirmed in writing before re-dispatch.
  • After 60 days, the order is closed for re-dispatch.

Re-dispatch is a customer-requested service. It does not reinstate the original delivery attempt or amount to a cancellation or refund, and the original order remains subject to this policy and the Shipping Policy.

6. Non-Returnable and Non-Refundable Cases

For hygiene, safety and regulatory reasons, the following are not eligible for return or refund:

  • Change of mind after purchase
  • Orders placed by mistake
  • Incorrect product, potency, brand or quantity selected by the customer
  • Finding a lower price elsewhere
  • Customer unavailable at the delivery address
  • Incorrect or incomplete address or contact details
  • Refusal to accept delivery
  • Courier return due to failed attempts or OTP issues
  • Delivery delays caused by the courier, weather or external factors (within the timelines in the Shipping Policy)
  • Near-expiry products that are within valid expiry

Delivery timelines are estimates, not guaranteed commitments. A delivery that arrives later than you preferred, or on the last estimated day, is not a ground for cancellation or refund. If your parcel is lost in transit or cannot be delivered because of a courier failure, please contact us. We will raise it with the courier and either re-send the order or refund you in full.

7. Valid Return, Refund or Replacement Cases

A refund or replacement is available if you received:

  • A wrong product (wrong item, potency, brand or quantity)
  • A missing item (an item or quantity on your invoice that is not in the parcel)
  • A damaged, broken or leaked product
  • A defective product
  • An expired product

7.1 Parcel notice and claim conditions

Every parcel carries a notice printed on the outside, in Hindi and English, summarising the steps below. We recommend that you open and check your parcel on the day of delivery. To make a claim:

  1. Report the issue within 3 days of delivery to care@rbhomoeoshop.com or WhatsApp +91 88008 25020, quoting your order number.
  2. Record a continuous, uncut and unedited video of the parcel being opened, starting before the seal is broken. The video must show the outside of the parcel with the shipping label, the opening of the parcel, and every item being taken out and checked. Share this video when you report the issue.
  3. Share clear photos of the product, batch label and packaging if we ask for them.

Please do not discard the outer packing, packing material or the product until the claim is settled. If a courier has delivered a visibly damaged or tampered parcel, please mention it to the delivery person and record it in the video as well.

7.2 Time limit

The 3-day period runs from the date of delivery shown in the courier’s tracking (counted in calendar days), not from the date you open the parcel. If you are unable to open your parcel within 3 days (for example, you are travelling or it is a gift), please inform us within those 3 days, and we will note this on your order.

Claims reported after 3 days, or without video proof, are generally not accepted, because this is the only reliable way to confirm the condition in which the parcel reached you. In genuine exceptional circumstances, we may consider a late report at our discretion, based on the explanation you give and the supporting evidence available (such as video, photos and courier tracking).

7.3 Claim closure

If we ask you for a video, photos or other information needed to assess your claim and we do not receive it within 3 days of our request, the claim will be treated as closed. You may raise it again only if there is a valid reason for the delay.

7.4 What we will do in a valid case

We will send the correct or missing item, or refund the price of that item (and shipping where the error is ours), whichever you prefer, subject to availability. Where we need the item returned, we will arrange pickup at our cost.

8. Batch Variation

Products may come from different manufacturing batches. Minor variations in colour, texture, size, tablet hardness, packaging or labelling can occur and do not affect quality or usability. These are not valid grounds for return or refund:

  • A difference in appearance compared to a previous purchase
  • Changes to packaging or labelling by the manufacturer

A product within expiry that matches what you ordered is considered compliant.

9. Manufacturer Responsibility

Products are supplied sealed, as received from the manufacturer. We do not open, alter or modify packaging, and we do not have access to batch-level manufacturing details beyond what is printed on the pack. For concerns about batch quality, formulation or composition, or recalls, please contact the manufacturer directly. We pass on recall notices when they are officially communicated to us.

Batch-related concerns without damage, expiry or wrong product delivery are not eligible for refund.

10. Price Updates

Manufacturer prices and printed MRP may change without notice, and website prices may briefly differ from the stock we receive.

  • If the website price has been increased but we receive stock printed with the earlier lower price, you will not be charged the higher amount, and any excess already collected will be refunded.
  • If the manufacturer has increased the price and the website has not yet been updated, we may contact you before dispatch about the difference. If you do not agree to the revised price, we will cancel the order (or that item) and refund the amount paid.

11. Refund Processing

  • Refunds go to the original payment method only. We do not provide cash refunds.
  • Approved refunds are processed within [7] working days after verification and approval. Your bank or payment provider may take additional time to show the credit.
  • Where this policy allows deductions (late cancellation, RTO), the deduction is explained to you before the refund is processed.

12. International Orders

International orders follow our International Shipping Policy together with this policy.

  • You must make sure the products are permitted in your country.
  • No refund is given where a shipment is rejected, held or returned because of customs restrictions, incomplete documentation, or non-payment of duties and taxes.
  • Customs charges are the responsibility of the buyer.

13. Product Expiry and Shelf Life

All products are supplied within valid expiry. Remaining shelf life varies by batch. Products within expiry are not considered defective, and near-expiry products within valid expiry are not eligible for return. If you need expiry confirmation, request it before placing the order.

14. Fair Use

We may refuse or restrict service for repeated abuse, fraudulent claims, or unreasonable claims, as set out in our Terms of Service.

15. Legal Compliance

This policy is designed to comply with the Consumer Protection (E-Commerce) Rules, 2020, Government of India.

16. Support

📧 care@rbhomoeoshop.com |