Return, Refund & Cancellation Policy

Rinsons Health Care (RB Homoeo Shop)

Orders should be placed only when the product is genuinely required.
For urgent delivery timelines or specific shelf-life requirements, customers must confirm with us in advance or clearly mention the requirement at the time of checkout.

At Rinsons Health Care (RB Homoeo Shop), we are committed to delivering genuine over-the-counter homeopathy products with careful handling and responsible shipping practices.

As we deal in medicines and consumable health products, certain restrictions apply to returns, cancellations, and refunds. Customers are advised to read this policy carefully before placing an order.

1. Policy Acceptance

By placing an order on our website, you confirm that you have read, understood, and agreed to this Return, Refund & Cancellation Policy along with our Shipping Policy.

Orders are processed based on this acceptance.

2. Cancellation Policy

Cancellation Before Dispatch

Cancellation requests placed before dispatch may be considered at our discretion.

  • If the order has not entered processing or procurement stage, a full refund may be issued.
  • If the order has entered processing, packing, or procurement stage, a nominal processing and handling fee may be deducted.
  • In certain cases where products are arranged specifically against confirmed orders, cancellation requests may not be accepted.

Cancellation After Dispatch

Once an order is dispatched, cancellation is not allowed.

Price Update on Website

  • Manufacturer price changes or temporary price discrepancies discovered before dispatch may require order cancellation or price adjustment.
  • If a revised price is communicated before dispatch and the customer does not agree to the revised price, the order may be cancelled and the amount paid will be refunded as applicable.
  • If RB Homoeo Shop has collected an amount higher than the applicable price due to a pricing transition, the excess amount will be refunded.

3. Prepaid Orders – Processing Commitment

Prepaid orders are confirmed orders and are processed based on stock availability and operational workflow.

  • Some products may require procurement from suppliers, which can extend dispatch timelines.
  • By placing a prepaid order, the customer agrees to allow a reasonable processing time before dispatch.
  • Delays due to procurement, stock availability, or internal processing do not qualify for cancellation or compensation.

4. Refusal at Delivery / RTO (Return to Origin)

If a customer refuses to accept the order at the time of delivery or cancels delivery with the courier partner, it will be treated as Return to Origin (RTO) and not as order cancellation.

  • Refusal to accept delivery is considered a completed dispatch attempt.
  • Delivery cancellation through courier systems does not cancel the order placed on our website.

Refund in RTO Cases

  • Orders returned due to refusal, unavailability, incorrect address, or failed delivery attempts are not eligible for full refund.
  • Refund, if approved, will be processed only after the product is received back in usable condition.
  • Forward shipping, return shipping, and handling charges will be deducted from the refundable amount.

5. Non-Returnable & Non-Refundable Cases

Due to hygiene, safety, and regulatory reasons, the following cases are not eligible:

  • Change of mind after purchase
  • Orders placed by mistake
  • Incorrect product, potency, brand, or quantity selected
  • Decision to purchase from another seller or finding a lower price elsewhere
  • Customer unavailable at delivery address
  • Incorrect or incomplete address or contact details
  • Refusal to accept delivery
  • Courier return due to failed delivery attempts or OTP issues
  • Delivery delays caused by courier, weather, or external factors

Delivery timelines are estimates and not guaranteed commitments.

6. Delivery-Related Conditions

We do not provide time-specific or date-specific delivery guarantees.

Orders delivered within the estimated working-day range are considered successfully fulfilled.

Cancellation or refund is not applicable due to:

  • Delivery arriving later than preferred time
  • Delivery completed on the last estimated day
  • Courier scheduling or last-mile delays

7. Valid Return / Refund Cases

Refund or replacement is applicable only if:

  • Issue is reported within 7 days of delivery
  • Continuous, uncut parcel opening video is provided

Eligible cases:

  • Wrong product received
  • Damaged or defective product
  • Expired product

Mandatory Proof

  • Video must clearly show sealed package opening
  • Must be continuous and unedited
  • Claims without proper proof will not be accepted

8. Batch Variation Disclaimer

Products supplied may belong to different manufacturing batches.

Minor variations in color, texture, size, or appearance may occur due to manufacturing processes, raw materials, or storage conditions.

Such variations do not affect product quality or usability.

The following are not valid reasons for return or refund:

  • Difference in appearance compared to previous purchase
  • Change in tablet texture, hardness, or color
  • Packaging or labeling updates by manufacturer

Products within expiry and matching the ordered item are considered compliant.

9. Manufacturer Responsibility & Batch Concerns

All products are supplied in sealed condition as received from the manufacturer.

  • We do not open, alter, or modify product packaging.
  • We do not have access to batch-level manufacturing details beyond printed information.

For concerns related to:

  • Batch quality
  • Manufacturing variation
  • Formulation or composition
  • Recall or quality alerts

Customers should contact the respective manufacturer directly.

We do not receive real-time batch recall notifications unless officially communicated.

Batch-related concerns without damage, expiry issue, or incorrect product delivery are not eligible for refund.

10. Refund Processing

  • Refunds are processed to the original payment method only
  • No cash refunds are provided
  • Approved cancellations may include deduction of processing and handling charges
  • Refunds are processed after verification and approval

11. International Orders

Customers must ensure products are allowed in their country.

No refund will be issued if orders are rejected due to:

  • Customs restrictions
  • Incomplete documentation
  • Non-payment of duties or taxes

All customs charges are the responsibility of the customer.

12. Product Expiry & Shelf-Life

All products are supplied within valid expiry.

  • Remaining shelf life may vary depending on batch availability
  • Products within expiry are not considered defective
  • Near-expiry products are not eligible for return

Customers requiring expiry confirmation must request it before placing the order.

13. Legal Compliance

This policy follows Consumer Protection (E-Commerce) Rules, 2020, Government of India.

14. Support

For assistance:

📧 care@rbhomoeoshop.com