International Shipping Policy

Rinsons Health Care (RB Homoeo Shop)
Last updated: 06/10/2026

We ship genuine homoeopathic products to customers worldwide. International orders are subject to destination-country rules, so please read this policy before you order. It works together with our Terms of Service and Return, Refund & Cancellation Policy.

1. Countries We Serve and How to Order

You can order directly on our website if you are in one of these countries:

Australia, Austria, Bangladesh, Barbados, Bulgaria, Canada, France, Germany, Ghana, Hong Kong, Hungary, Indonesia, Italy, Kenya, Malaysia, Nepal, Netherlands, New Zealand, Oman, Philippines, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, UAE, Uganda, United Kingdom, USA, Vietnam.

If your country is not listed, please place your order through WhatsApp: +91 88008 25020. We ship to all countries except Afghanistan and Pakistan.

2. How We Work: Procurement on Order

RB Homoeo Shop is not a stockist. We offer a catalogue of 7,000+ Indian and German homoeopathic products, and keeping all of them in physical stock is not practical. We procure items from authorised dealers and distributors on a daily basis, against customer orders. Stock shown on the website is indicative only. Most items are procured within 24-48 hours, and some items may take up to 10 working days. We will inform you if an item in your order is likely to take longer.

3. Order Placement, Pricing and Confirmation

All products are sold at MRP (Maximum Retail Price), plus international shipping charges.

3.1 Orders placed on the website

Website orders follow the same order stages as our Shipping Policy:

  • Order Received: you place the order and complete payment. This is a purchase request.
  • Order Confirmed: we confirm your order and either have the items available or have placed them for procurement with our supplier. We will notify you by WhatsApp, SMS or email.
  • Dispatched: the order is handed to the courier and tracking details are shared.

International shipping charges are shown at checkout.

3.2 Orders placed through WhatsApp

Orders for countries not listed on our website, or other orders placed through WhatsApp, are confirmed when:

  • You and RB Homoeo Shop have agreed the products and the shipping charge,
  • You have confirmed that you are ready to pay, and
  • We have confirmed the items as available or placed them for procurement.

We will tell you the expected dispatch time when we confirm your order.

The rest of this policy applies to both website and WhatsApp orders.

4. Shipping Details

  • Courier partners: Shipglobal, India Speed Post and Aramex.
  • Weight: the minimum chargeable weight is 1 kg, and the maximum weight per order is 2 kg. For larger quantities, please contact us before ordering.
  • Tracking: tracking details are shared after dispatch.
  • One shipment per order: to save on international shipping and customs, we normally hold an order until all items are ready and send it as a single shipment. If you ask us to send available items first, shipping is charged separately for each shipment.

5. Dispatch and Delivery Timelines

  • Dispatch depends on procurement (Section 2). Delivery depends on the courier and on customs clearance in your country.
  • Delivery timelines are estimates, not guarantees. Customs checks and courier operational delays are outside our control and do not by themselves entitle you to cancellation or a refund.
  • Once the courier has the parcel, delivery is managed by the courier. We help with tracking and coordination.

6. Payments

  • Our preferred payment mode is Razorpay.
  • PayPal is available on request. We will send you a PayPal payment link, and PayPal transaction fees are borne by the buyer.

7. Before You Order: Import Rules and Documents

Import rules for medicines are set by the authorities of your country and can change. Before you place an order, please make sure that:

  1. Your country allows the import of homoeopathic medicines from India.
  2. Your order quantity is within your country’s personal-use limit for each product.
  3. You hold all permits, approvals, identity documents and prescriptions that your customs or health authority may require.

Customs authorities examine each shipment separately and act at their own discretion. They may ask for documents or apply restrictions even if an earlier shipment was cleared without them. We cannot guarantee clearance of any shipment.

Documents we provide. We include a commercial invoice, safety data sheet (MSDS), Non-DG declaration and, where applicable, a prescription with every international parcel. If you need a prescription from our in-house homoeopathic doctor, we can provide one (chargeable). You may also send us your own doctor’s prescription by email at care@rbhomoeoshop.com or by WhatsApp.

Documents you provide. Our documents do not replace any identity document, import permit or approval required by your authorities. These must be provided by the buyer. A prescription supplied by us may not meet the format required by your authorities.

7A. Quantity Limits and Permits

Many countries limit the quantity of a medicine that can be imported for personal use and may require a permit or approval for larger quantities. If we believe your order may exceed such a limit, we may ask you for a permit, approval or other documents before we confirm your order, and we will not place procurement or dispatch the order until we receive them. During this time your order stays at the Order Received stage. If you do not provide the documents within [7] days of our request, we may cancel the order and refund the amount paid in full, less any non-refundable payment gateway charges.

We are not obliged to check import limits for you, and our not asking for documents does not mean that your order is within the limits or will clear customs.

8. Customs Clearance

  • The buyer (consignee) is solely responsible for customs clearance fees, duties and taxes, where applicable.
  • Local customs may require you to appoint a clearance agent, provide an identity document, or pay duties before the parcel is released.
  • If customs, the courier or any authority in your country requires additional documents, permits, prescriptions, declarations or certificates, you must arrange and provide them within the required time. We will provide documents that are available from us, but we are not responsible for documents that must be issued by you, your doctor, the importer or a destination-country authority.
  • If your shipment is held by customs, we will try to inform you by WhatsApp or email when the hold appears in tracking, and the courier or customs may also contact you directly. Please keep your contact details reachable and respond promptly.
  • If you do not complete customs formalities or provide the documents required, the shipment may be delayed, rejected, confiscated or returned.

9. No Cancellation and Refunds

  • No cancellation: because international orders are procured, packed and shipped specifically for the customer, and shipping costs are high, we do not offer cancellation of international orders. Please order only when you are sure. This applies to website orders once the order is confirmed, and to WhatsApp orders once the products and shipping charge are agreed. This rule overrides the cancellation terms in our Return, Refund & Cancellation Policy and Terms of Service for international orders.
  • If we cannot supply an item within [15] working days of order confirmation, or it is permanently unavailable, you may wait, accept a substitute (only with your approval), or take a full refund of that item to your original payment method within [7] working days. If we cancel an order or an item ourselves, for example because of a pricing error or under Section 7A, you will be refunded as set out in that section.
  • No refund will be given where a shipment is rejected, held or returned by customs because of import restrictions, quantity limits, incomplete documents, or non-payment of duties, taxes or clearance charges. In such cases, neither the product price nor the shipping cost is refunded.

10. Missing, Wrong, Broken or Leaked Items

Because international shipping costs are high compared with the value of most items, we do not re-send or refund individual items from an international order. Instead, the following applies.

10.1 Missing or wrong items

If an item on your invoice is missing, or you received a wrong item:

  1. Report it within [7] days of delivery to care@rbhomoeoshop.com or WhatsApp +91 88008 25020, quoting your order number.
  2. Send a continuous, uncut and unedited video of the parcel being opened, starting before the seal is broken, showing the shipping label and every item being taken out and checked. Claims without this video cannot be accepted.

If your claim is valid, we will add the missing or correct item to your next order at no extra cost, with no separate shipment and no extra shipping charge. You do not need to return a wrong item. The next order must be placed within 6 months of the date of our approval, after which the claim lapses. This remedy is the only remedy for missing or wrong items, and we do not provide a refund or a separate shipment for them.

10.2 Broken or leaked items

We pack every parcel securely, but breakage or leakage can occur during international transit, which is handled by the courier. We do not provide a replacement or a refund for broken or leaked items. You may buy the item again as part of a new order.

10.3 Claim closure

If we ask you for a video or other proof and do not receive it within [3] days of our request, the claim is treated as closed.

11. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, an unreachable consignee, refusal, or failure to complete customs formalities or provide a required permit, it is treated as a return to origin. The product price and shipping cost are not refunded. Re-shipping is possible only on request and on payment of the applicable shipping, return and handling charges, and subject to availability and to the conditions in our Return, Refund & Cancellation Policy.

12. Product Expiry and Shelf Life

All products are supplied within valid expiry. Remaining shelf life varies by batch. If you need a specific expiry window, please request it before ordering.

13. Policy Acceptance

By placing an international order, you confirm that you have read and accepted this policy, our Terms of Service and our Return, Refund & Cancellation Policy. You also confirm that you understand that international orders cannot be cancelled, that your country’s import rules, quantity limits and permits are your responsibility, and that customs clearance is not guaranteed.

14. Support

📧 care@rbhomoeoshop.com | WhatsApp: +91 88008 25020